Support • Message to Heaven
Need help? We're here.
Find answers to common questions, guidance for sending messages, and how to reach support if something feels unclear.
Message bundles & charges
You can buy messages only in the Buy messages view in the app via the App Store or Google Play. Payment happens in the store’s or payment provider’s checkout, and the receipt comes from there.
Read more→Sending certificate
Each successful Nuntius Skylink sending creates a unique certificate with an ID, timestamp, and checksum. The certificate confirms that the message was processed and sent to the sky.
Read more→Privacy and security
Your message remains encrypted until Nuntius Skylink begins the sending process. After that, you decide whether it continues onward encrypted or unencrypted. We never use your messages for ads or sell your data.
Read more→Message bundles & charges
Read more →Account management
Read more →Message bundles & charges
You can buy messages only in the Buy messages view in the app via the App Store or Google Play. Payment happens in the store’s or payment provider’s checkout, and the receipt comes from there.
- Message credits & devices: Your message credits are linked to your account. If you change devices, sign in with the same account and restore purchases from the app store if needed.
- When are credits deducted?: Credits are deducted only after your message has been successfully sent.
- If a sending fails permanently, the credit is returned to your balance or reimbursed according to our terms.
Sending certificate
Each successful Nuntius Skylink sending creates a unique certificate with an ID, timestamp, and checksum. The certificate confirms that the message was processed and sent to the sky.
- The certificate appears with the sending in the app and can be saved or shared.
- You can paste the ID on our website to verify authenticity.
- If you suspect an error, contact support and include the ID.
Privacy and security
Your message remains encrypted until Nuntius Skylink begins the sending process. After that, you decide whether it continues onward encrypted or unencrypted. We never use your messages for ads or sell your data.
See our privacy notice and How it works for more technical details.
Account management
Reset password
Enter your email below and we will send you a password reset link
Delete your account
If your phone is lost or broken, you can delete your Message to Heaven account here by signing in.
Open account deletionNeed help?
Email support@messagetoheaven.fi and describe your issue